Never miss a restoration job again.
Stoa answers every call, qualifies the loss and dispatches your tech around the clock, at a fraction of the cost of a new front-desk hire.
Hi, I... there's water coming through my ceiling. I think we have a leak upstairs.
Oh, I'm so sorry. We're going to take care of you. Are you safe right now?
Yeah, I'm okay. I have no idea what to do.
You're doing great. Mike's already on his way. He'll be there in about 45 minutes.
Okay, thank you. Do I need to call my insurance?
We'll take care of the insurance side. Mike will document the damage when he gets there.
Should I move things out of the way?
Anything you can safely. Mike will help with the rest when he gets there.
Most voice AI answers the phone. Stoa runs the whole intake loop.
From the moment the homeowner calls to the moment the FNOL is filed with the carrier, Stoa handles it. Your team picks up where the AI stops.
Picks up every call and captures the loss properly.
Stoa answers, runs your intake script and writes a structured loss record. Cause, source, square footage, materials, insurance carrier and urgency all captured in the homeowner's words and timestamped to the second.
- Custom-trained on your intake script and service area
- Speaks English, Spanish, Mandarin, Tagalog, Vietnamese and Arabic, plus 100+ more languages
- Full transcript and audio file logged for every call
Schedules the right tech with the full call context.
Stoa checks your tech availability, picks the right crew for the loss type and schedules them while the homeowner is still on the line. Your dispatcher opens a complete file before the truck moves.
- Direct integration with Encircle, Dash, Albiware, ServiceTitan and Xactanalysis
- On-call routing rules per loss type and severity
- SMS, voice and Slack notifications to your team
Sends the work authorization while the call is still warm.
Stoa texts a digital work-authorization form to the homeowner's phone, walks them through it on the call if needed and logs the signed document to your job record. The auth is signed before the tech arrives.
- Custom work-authorization templates per loss type
- SMS delivery with one-tap signing and geolocation capture
- Signed PDF auto-attached to the job record
Files the claim with the carrier and tracks it to payment.
Stoa files the first notice of loss with the insurance carrier the same night the call comes in. It tracks the claim through the carrier portal, surfaces the claim number to your team and follows up if the adjuster goes quiet.
- Carrier integrations for the major US insurers
- FNOL filed in the carrier-required format, with Xactimate and Symbility scope language
- Claim status tracked through to payment confirmation
Every case in one record, from the first ring to the final payment.
Stoa writes a complete file for every job. Call audio and transcript, dispatch decisions, work authorization, FNOL submission, carrier exchanges and claim status changes all sit in one timeline you can pull up in seconds. When an adjuster questions the scope or a TPA asks for the call recording, you have it on hand.
- Full call audio and transcript retained for every inbound
- Time-stamped event log across intake, dispatch, authorization and carrier filing
- One-click export for adjuster audits and TPA score-card reviews
- Searchable archive by caller, address, carrier or loss type
Every loss type, every standard, every program.
Stoa is trained on the full restoration call book. Cat 1/2/3 water, fire and smoke, mold under S520, storm and biohazard, plus the TPA and carrier program quirks that decide whether your file gets paid.
Working a loss type or program standard you do not see here?
Book a 15-minute coverage callCleaner intake helps the restorer book the job and helps the carrier close the file.
Most AI voice agents serve one side of the claim. Stoa serves both, because cleaner field data is the only way cycle time and supplements come down.
For restoration companies
Pick up every call, dispatch the tech and sign the work authorization while the homeowner is still on the phone. Stoa runs your front door so your team can run the job.
- Live answer on every call, including weekends and CAT surges
- Direct dispatch into Encircle, Dash, Albiware and ServiceTitan
- Work authorization signed and filed before the truck arrives
- Trained on your service area, your pricing rules and your on-call routing
For insurance carriers and TPAs
Structured loss data captured on first contact. Complete FNOLs filed into your portal the same night. Fewer supplements and shorter cycle time without changing your contractor network.
- FNOLs filed in your portal format the night the call comes in
- Cycle time data and cause-of-loss capture standardized across providers
- Recorded call evidence for every claim, retrievable in seconds
- Designed to plug into Contractor Connection, Alacrity, Code Blue and Sedgwick workflows
Operating notes for restoration owners.
Working through the math behind missed calls, first-contact wins, storm cycles and intake quality. Written for restoration operators who run the P&L.
The $400,000 hidden cost of missed calls.
If your company misses 38% of after-hours calls and the average water loss runs $7,200, the math gets ugly in a hurry.
GrowthFast first contact wins more jobs than ad spend.
Why a sixty-second response beats a sixty-thousand-dollar marketing budget in restoration, and what the conversion data shows.
OperationsStorm cycle economics in restoration.
What your company loses during the calm months and how the smartest operators prepare while the phones are quiet.
The fastest way to lose your phones is to switch them all at once.
The cost of a bad first week of intake is too high to gamble on a full cutover. So we ramp Stoa against your after-hours volume in stages, and you decide each time whether to move forward.
We mirror your scripts, dispatch rules and carrier contacts, then test against your own past call recordings.
Stoa handles a quarter of your overnight and weekend calls. Your team reviews every transcript.
If week one looks clean, we double the load and watch how dispatch holds up under Saturday traffic.
Once two weeks of data agree, after-hours moves over fully and you decide when to extend into business hours.
If week one does not hold up to your review, you walk away with no annual lockup, no migration fee and no awkward exit call.
Book a 20-minute pilot scoping callWhat restoration owners ask first.
Will it sound like a person on the phone?
Yes. We will call you with Stoa during the demo and let you decide. If you can spot the AI in the first ninety seconds, we will not deploy.
Does Stoa only answer the phone, or does it do the work?
It does the work. Stoa qualifies the loss on the call, dispatches your tech, sends the work authorization for signature and files the claim with the carrier. Your team handles the parts that need human judgment and the on-site work.
What about my TPA programs?
Stoa learns your TPA setup during onboarding. The required fields per program, the escalation rules, the photo-set expectations and the portal format are all configured before you go live.
What happens when Stoa does not know what to do?
The call routes to a human you specify, with the conversation context handed over. Your on-call tech, your dispatcher or your existing answering service. Stoa never invents a price or a scope.
How long does setup take?
Seven business days from contract to going live. Two thirty-minute calls from your side cover the onboarding. We handle the rest.
How is pricing structured?
A flat monthly fee based on your call volume, with a per-call overage above your tier. No setup fees, no per-minute charges and month-to-month billing after the first 90 days.
Can I talk to a current customer before signing?
Yes. Ask on the demo and we will connect you with a restoration operator running Stoa live in production.
Different question? Drop us a line.
Email founders@hellostoa.aiThe fastest way to evaluate a voice AI is to talk to it.
Drop your number and Stoa will call you in thirty seconds. You decide whether Stoa sounds like a person.
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